francosartow.com takes the protection of your personal data very seriously. In this privacy policy, we want to provide clear and transparent information about how we process personal data.
We do our best to protect your privacy, so please treat personal data with care.
francosartow.com complies with applicable laws and regulations in all cases, including the General Data Protection Regulation (GDPR, which came into force on May 25, 2018). This means that we at least:
Process your personal data in accordance with the purposes for which you provided your personal data, which purposes and types of personal data are described in this privacy policy;
The processing of your personal data is limited to the minimum data necessary for the processing purposes;
Ask for your explicit permission when we add new data to our system;
Appropriate technical and organizational measures are in place to ensure the security of your personal data;
Do not pass on personal data to other parties unless this is necessary to achieve the purpose for which the data was provided.
Understand your rights regarding your personal data, point them out to you and respect them.
All physical mail and/or emails we receive containing personal data are properly handled and processed.
Customer requests for address changes and deletion from our system are processed and destroyed immediately.
Email history for online store orders is retained for a maximum of one year. This is to be able to access any conversation history in case of problems or complaints.
As francosartow.com, we are responsible for processing your personal data. If, after reading our privacy policy, or more generally, you have any questions about it or wish to contact us, you can do so using the contact details at the bottom of this document.
Processing of customer personal data
francosartow.com processes customer personal data for the following purposes:
Administrative purposes;
Communications about purchases
Making or sending purchases
Questions about your purchases
Collecting reviews using the Kiyoh rating system. We ask you to leave a review about our online store and products.
The basis for this personal data is:
Agreed purchases;
In order to achieve the above, francosartow.com may ask you to provide the following personal data:
Abbreviations;
First name;
Infix;
Surname;
Address details (town, house number, postal code and city)
Telephone number;
Email address;
Gender
Country
Date of birth
Provision to third parties
We may provide the information you provide to us to third parties if it is necessary to achieve the purposes described.
For example, we use third parties to:
Deliver newsletters and invitations
Deliver communications for promotions and events
Conduct customer and market research
We never pass on personal data to other parties with whom we have not concluded a processing agreement. We naturally enter into the necessary agreements with these parties (processors) to ensure the security of your personal data. Furthermore, we do not provide information to other parties unless this is required and permitted by law. An example is if the police ask us for (personal) data as part of an investigation. In this case, we must cooperate and are therefore obliged to provide this information. We may also share personal data with third parties if you give us written permission.
Within the EU
We do not provide personal data to parties outside the EU.
Minors
We process the personal data of minors (persons under 16 years of age) only with the written permission of their parents, guardians or legal representatives.
Retention period
francosartow.com (part of EPR Online BV) does not store personal data for longer than is necessary for the purpose for which it was provided or as required by law.
Security
We have implemented appropriate technical and organizational measures to protect your personal data from unlawful processing, for example we have implemented the following measures;
All persons who have access to your data on behalf of francosartow.com are obliged to maintain confidentiality.
All our systems have a username and password policy;
Our systems are equipped with virus scanners;
We pseudonymize personal data and ensure encryption if justified;
We back up personal data to be able to restore it in the event of a physical or technical incident;
We test and evaluate our measures regularly;
Our employees understand the importance of protecting personal data.
Cookies
Cookies are small pieces of information that are stored on your computer by your browser. francosartow.com uses cookies to recognize you the next time you visit. Cookies enable us to collect information about the use of our services and to improve and adapt the services to the wishes of our visitors. Our cookies provide information about personal identification. Some cookies are also used by third parties, such as Google. These third parties analyze your website behavior and use it to show you personal newsletters, offers and advertisements. francosartow.com does not share personal information, such as your name, address, email address or other identifying information, with these third parties. In Google’s Privacy and Terms you can learn how Google handles the collection of personal data. You can set your browser so that you do not receive cookies when shopping at francosartow.com. Please read our Cookie Policy for more information about cookies.
If you have any questions about francosartow.com’s Privacy Policy, can you send an email to Customer Service? Our Customer Service will help you if you need information about your data or want to change it. If changes are needed to our Privacy Policy, you can always find the latest information on this page.
Rights Regarding Your Data
If you want to review, change, correct or delete your personal data that we have received from you. If you wish to exercise your rights, we ask you to do so through our Customer Service or in one of our stores. We may ask you to identify yourself before we respond to the above requests.
Complaints
If you have a complaint about the processing of your personal data, we ask you to contact us directly. We will do our best to resolve the issue to your satisfaction. You also have the right to file a complaint with the Dutch Data Protection Authority, which is the supervisory authority in the field of privacy protection.
Questions
If you have any questions or comments about our privacy statement, please contact us!
Contact Details
Email:
[email protected]
Changes to this Privacy Statement
We reserve the right to change this Privacy Statement. You are advised to review this Privacy Statement regularly to be aware of such changes. This Privacy Statement was last updated on October 28, 2020
